Privacy Policy — Jade AI

Introduction

Jade AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our revenue recovery platform and related services.

Information We Collect

Information You Provide

Account information: name, email address, company name, billing information
Invoice data: customer names, contact information, invoice amounts, due dates
Communication preferences and settings
Support requests and correspondence

Information Collected Automatically

Usage data: features used, actions taken, time spent
Device information: browser type, operating system, IP address
Communication logs: messages sent/received through our platform
Analytics data: page views, click patterns, conversion events

How We Use Your Information

To provide and maintain our services
To process transactions and send related information
To send recovery communications on your behalf to your customers
To improve our platform and develop new features
To communicate with you about updates, support, and marketing
To detect and prevent fraud or abuse
To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

Service providers: Third parties that help us operate our platform (e.g., SMS/email providers, cloud infrastructure, payment processors)
Legal requirements: When required by law, subpoena, or government request
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize sharing

Data Security

We implement industry-standard security measures to protect your data:

Encryption at rest (AES-256) and in transit (TLS 1.3)
Regular security audits and penetration testing
Access controls and authentication requirements
Secure data centers with physical security measures

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you close your account, we delete your customer data within 30 days. Some information may be retained longer to comply with legal obligations or for legitimate business purposes (e.g., fraud prevention).

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@revion.io.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Jade AI
Email: privacy@revion.io